Refund Policy

Last Updated: 23/06/2025

1. Refund Eligibility

✅ Full Refunds Available Within 30 Days If:

• Your TV box is unopened, unused, and in original packaging.

• The product is defective or damaged (contact us within 7 days of delivery).

❌ Non-Refundable Items:

• Opened/used TV boxes (unless defective).

• Downloadable software or accessories with seals broken.

2. How to Request a Refund

1. Email Us: Contact contact@focusfinds.shop within 30 days with:

   • Your order number.

   • Photos/Videos (for damaged/defective items).

2. Return Shipping:

   • Customer pays return shipping (unless we sent the wrong item).

   • Use a trackable service (we’re not responsible for lost packages).

3. Refund Processing:

   • Refunds issued within 5 business days after we receive and inspect the item.

   • Original payment method only (Stripe/PayPal).

3. Exchanges

• Replacements for defective items are free (we’ll cover shipping).

• No exchanges for buyer’s remorse (e.g., changed your mind).

4. Late/Missing Refunds?

• Check your bank first (may take 5–10 days to post).

• Still missing? Email contact@focusfinds.shop.

5. Questions?

Contact us at contact@focusfinds.shop for urgent issues.